Privacy Policy

Last Updated: [Date]

WoopSocial is committed to protecting your privacy and ensuring that your personal data is handled securely and in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and Dutch data protection laws. This Privacy Policy outlines how we collect, use, and protect your personal information.

1. Who We Are

WoopSocial ("WoopSocial," "we," "us," or "our") is a social media management tool that helps businesses and professionals manage and publish content on various social media platforms. WoopSocial B.V. is based in the Netherlands and operates in compliance with European data protection laws.

If you have any questions about this Privacy Policy or our data processing practices, you can contact us at:

Email: team@woopsocial.com
Postal Address: [Company Address, City, Country]

2. What Personal Data We Collect

We collect different types of personal data depending on how you interact with our services. These may include:

a) Account Information

• Name
• Email address
• Phone number
• Company name
• Payment details (for subscription services)
• Social media account information (such as usernames and profiles)

b) Usage Data

• IP address
• Browser type and version
• Device identifiers
• Information about how you interact with our platform (e.g., log-in data, pages visited, actions performed)

c) Content and Communications Data

• Messages, posts, and other content shared through the platform
• Support inquiries and communications with our team

d) Third-Party Data

• Data from integrated social media platforms (e.g., Facebook, Instagram, Twitter), such as posts, comments, and messages managed through WoopSocial.

3. How We Use Your Personal Data

We collect and process personal data for the following purposes:

• To provide and maintain our services: This includes managing your account, processing payments, and delivering our core social media management features.
• To communicate with you: We may send service-related notifications, support responses, updates, and promotional materials (with your consent).
• To improve our services: Usage data helps us understand how customers interact with our platform, enabling us to improve functionality and user experience.
• To comply with legal obligations: We may process your data to comply with applicable laws, including tax and financial reporting requirements.
• To ensure security: We process personal data to protect our platform from unauthorized access, fraud, and cyberattacks.

4. Legal Basis for Processing Personal Data

Under the GDPR, we process personal data based on the following legal grounds:

• Performance of a contract: Processing is necessary to provide the services you requested, including managing your account and subscription.
• Legitimate interests: We may process your data to improve our services, prevent fraud, or communicate service-related information.
• Consent: In cases where we rely on your consent to process your personal data (e.g., for marketing purposes), you have the right to withdraw your consent at any time.
• Legal obligation: We may process personal data to comply with legal obligations, such as tax reporting or data protection requirements.

5. Data Sharing and Disclosure

We do not sell or share your personal data with third parties except in the following circumstances:

• Service Providers: We may share data with third-party providers that help us operate our platform (e.g., payment processors, hosting services, analytics providers). These providers are bound by data protection agreements to ensure the security and privacy of your data.
• Social Media Networks: If you use our platform to connect and manage social media accounts, data will be shared with the respective networks according to their privacy policies.
• Legal Compliance: We may disclose personal data if required by law, court order, or governmental regulation, or if necessary to protect the rights, property, or safety of WoopSocial, its users, or the public.

6. International Data Transfers

As WoopSocial operates globally, your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer personal data outside the EEA, we ensure that appropriate safeguards are in place to protect your data in accordance with GDPR standards. This may include using Standard Contractual Clauses approved by the European Commission.

7. Data Retention

We retain your personal data for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. We may also retain data to comply with legal obligations, resolve disputes, and enforce our agreements. Once your personal data is no longer necessary, we will securely delete or anonymize it.

8. Your Rights

As a user of WoopSocial, you have the following rights concerning your personal data under the GDPR:

• Right of access: You have the right to request a copy of the personal data we hold about you.
• Right to rectification: You have the right to request corrections to any inaccurate or incomplete data.
• Right to erasure: You can request that we delete your personal data in certain circumstances (e.g., when the data is no longer necessary for the purposes for which it was collected).
• Right to restrict processing: You can ask us to limit the processing of your personal data under certain conditions.
• Right to data portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format, and ask us to transfer it to another data controller.
• Right to object: You have the right to object to our processing of your data when it is based on legitimate interests or used for direct marketing.
• Right to withdraw consent: If we process your personal data based on consent, you can withdraw your consent at any time.

To exercise any of these rights, please contact us at team@woopsocial.com. We may need to verify your identity before processing your request.

9. Cookies and Tracking Technologies

WoopSocial uses cookies and similar technologies to enhance your experience on our platform. These cookies help us understand how you interact with our site, improve performance, and provide personalized content. For more details on how we use cookies, please refer to our Cookie Policy.

You can control your cookie preferences through your browser settings or by opting out of certain cookies.

10. Security of Your Personal Data

We take the security of your personal data seriously and use industry-standard measures to protect it. This includes encryption, access controls, and regular security audits. However, no method of transmission over the Internet is entirely secure, and we cannot guarantee absolute security.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that personal data from a child under 18 has been collected, we will take steps to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website with the "Last Updated" date. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.

13. Complaints

If you believe that your rights under GDPR or Dutch data protection laws have been violated, you have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or your local data protection authority within the EU.

Contact Information

For any questions or concerns about this Privacy Policy or how your personal data is handled, please contact us at:

Email: team@woopsocial.com